Shipping policy
Shipping Policy
Thank you for choosing EIZO DIRONE. We aim to provide you with a seamless shopping experience and ensure that your orders are delivered in a timely and efficient manner. Please take a moment to review our shipping policy below.
Pre-Made Orders
Orders are usually processed and dispatched within 2–3 business days. During launches or periods of high order volume, please allow up to 5 business days for your order to be processed and dispatched.
Once your order has been shipped, you will receive a confirmation email with your tracking information. Delivery times after dispatch will vary depending on your location and the shipping service selected.
Estimated Delivery Times:
After dispatch, estimated delivery times are:
- UK: 2-4 business days
- US: 7-14 business days
- Canada: 7-14 business days
These are estimated delivery times and do not include order processing time. International deliveries may also be affected by customs processing or other delays outside of our control.
Pre-Order Items
Please allow approximately 6–9 weeks for pre-order items to be produced, quality checked, and prepared for dispatch. This timeframe includes manufacturing, delivery to our fulfilment location, and preparation for shipment.
It will be clearly indicated on the product page if an item is available for pre-order. Any product-specific estimated timeframe shown on the product page will apply to that pre-order.
International Orders
International orders may be subject to import duties, taxes, customs fees or other charges imposed by the destination country's customs authorities.
United States: Where your shipping option states that duties and taxes are prepaid or included, applicable import duties, taxes and customs fees collected as part of that shipping service will be paid in advance by EIZO DIRONE. You should not normally be required to pay those charges again upon delivery.
Canada and other applicable destinations: Unless expressly stated at checkout that duties and taxes are prepaid or included, any applicable import duties, taxes, customs fees or other charges are not included in the product price or shipping charge and are the responsibility of the customer.
Customs processing may result in additional delivery delays outside of our control.
If an international order is refused or returned to us because the customer has not paid applicable customs or import charges for which they are responsible, any refund may be reduced by reasonable costs incurred as a result, where permitted by applicable law. This may include non-refundable shipping, return shipping or customs charges.
Shipping Delays
While we strive to meet our estimated dispatch and delivery times, delays caused by shipping carriers, customs processing, severe weather, periods of high demand, or other circumstances outside of our reasonable control may occasionally occur.
If there is a significant delay with your order, we will do our best to keep you informed.
Delivery estimates provided at checkout are estimates and are not guaranteed delivery dates unless expressly stated otherwise.
Lost, Damaged or Missing Packages
If your order is lost or arrives damaged, please contact us at support@eizodirone.com with your order number and details of the issue.
We will investigate the issue with the shipping carrier and, where appropriate, arrange a replacement or refund in accordance with your rights under applicable consumer law.
Please contact us as soon as possible if your tracking information shows your order as delivered but you have not received it.
Contact
If you have any questions or concerns regarding your order or shipping, please contact us at support@eizodirone.com. We are always happy to help.