Refund policy

Return & Refund Policy

We hope you’re happy with your EIZO DIRONE order. If you wish to return an item, please contact us at support@eizodirone.com within 14 days of receiving your order.

Returns

Once you have notified us that you wish to cancel and return your order, you must send the item back within 14 days.

Items should be returned in their original condition. You may inspect and try on the item as you would in a shop, but we may make an appropriate deduction from the refund if the item has been handled beyond what is necessary to establish its nature, characteristics and functioning and its value has been reduced.

For change-of-mind returns, customers are responsible for the cost of return shipping. We recommend using a tracked service, as you are responsible for the item until it reaches us.

Please contact support@eizodirone.com before sending a return so we can provide the appropriate return instructions and return address.

Cancellations

If your order has not yet been fulfilled, you may request a cancellation. Please contact support@eizodirone.com as soon as possible.

Your statutory cancellation rights are not affected if your order has already been fulfilled or dispatched.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, faulty, not as described, or you receive the wrong item, contact support@eizodirone.com as soon as possible with your order number and details of the issue.

Where applicable, we will arrange an appropriate remedy in accordance with your statutory rights. This may include a repair, replacement or refund.

Refunds

Where you exercise your statutory right to cancel, we will refund the price paid for the returned item and the cost of our least expensive standard delivery option available for your order. If you chose a more expensive delivery method, the additional delivery cost is not refundable.

Refunds will be made to your original payment method. We will process the refund without undue delay and no later than 14 days after receiving the returned goods, or earlier where applicable if you provide evidence that the goods have been sent back.

Your statutory rights

Nothing in this policy limits or excludes any rights you have under applicable consumer law.